Frequently Asked Questions

Group tickets is only permitted to do check-in at the airport counter

You may contact our Leisure Consultant at 600 569 007. We have offices in Dubai, Sharjah and Abu Dhabi

We provide safety and security information for every country of the world to help you assess for yourself the risks of travel. This can be found in your portal under general documents.

If you missed the flight, the value of the ticket has been forfeited and will not be able to utilize the same for future flight and will be required to purchase a new ticket in case you still intend to travel. AFC Holidays is not responsible to compensate the client. Please bear in mind that you are travelling with the group and the tour has been planned to ensure that you get the best value in terms of coverage at each destination so we recommend to arrive at the airport at least three hours prior the flight time and 4hrs prior during peak season.

Seat and room upgrade is possible (as per availability) with additional cost and this has to be informed at least 14 days prior the departure date.

We want to reach many people who can truly benefit from what we offer, therefore we come up with referral program. If you do have any referrals in mind, we would like to offer you a discount (per person) on the next tour as a way of saying thanks for sending them our way.
You just have to log-in from your portal & provide their contact details.

We have a Specialist who can guide you to plan your holiday. Please call 600 569 007 for assistance

Any concerns regarding the existing booking will be handle by Customer Care. Kindly send your queries to

It is convenient and hassle-free to pay your bills online using this link Just enter your booking reference number (ex: B***), registered email id and pending amount.

We are glad to inform you that you can download the travel documents from your online portal 48 hours prior the travel date.